bank77 Privacy Policy

This page describes what we collect when you use bank77 and how we keep that data protected. We recognise that privacy is important—whether you are funding your account via DANAe-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts through mobile banking, local payment, online payment, and e-wallet, your personal and payment information must be secure. Our commitment is to be transparent about what we collect, why we collect it, and how we use it.

We collect information only for operational and security purposes. We need your name, email, and government-issued ID to verify your identity and prevent fraud. We collect payment information to process deposits and withdrawals. We track account activity to detect unusual behaviour that might indicate compromise. All data is encrypted and stored securely on our servers, which may sit outside your jurisdiction but are protected by industry-standard safeguards.

You have rights regarding your data. You can request access to what we hold, request correction if information is inaccurate, and request deletion if we no longer have a legal reason to keep it. This policy explains those rights and how to exercise them.

What We Collect and Why

When you register on bank77, we ask for your email address and a password of your choice. We use your email to send you account notifications, such as when your KYC verification is complete, when withdrawals are processed, or when we detect unusual account activity. We never share your email with third parties for marketing—we use it only for bank77-related messages.

For KYC verification, we collect a copy of your government-issued ID (KTP, passport, or driver's licence) and proof of address. We need these documents to confirm your identity and comply with anti-money-laundering regulations. We store these scans securely on encrypted servers and delete them after a retention period if you close your account.

We also collect behavioural data. We track which games you access, which sports events you view, and general account usage patterns. This data helps us detect fraud (for example, if an account suddenly shows activity from a different country or device pattern). We also use it to understand platform usage and improve bank77's stability and performance.

How We Use Your Data

We use your data for five main purposes. First, to operate bank77—to process your deposits and withdrawals, maintain your account balance, and settle bets on football matches, Liga 1 fixtures, live-dealer games, and esports events like Mobile Legends and Free Fire. Second, to verify your identity and comply with anti-money-laundering law. Third, to detect and prevent fraud—we monitor accounts for unusual patterns, such as rapid deposits followed by immediate withdrawals to different accounts.

Fourth, we use your data to communicate with you. We send notifications about account changes, verification status, payment confirmations, and important policy updates. We do not send marketing emails unless you opt in. Fifth, we use aggregated and anonymised data to improve bank77—we analyse usage patterns to understand which games are popular, which payment methods are most used in cities like Jakarta, Surabaya, and Bandung, and where we can improve platform performance.

We do not sell your data to third parties. We do not use your information for purposes other than those described in this policy.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual account transactions) receive the information needed to complete your transaction—your name, account identifier, and amount. These processors are contractually bound to protect your data and use it only for payment processing.

We may share limited information with regulators if we are legally required to do so. For example, if law enforcement requests account information as part of an investigation, we comply with valid legal orders. We also share aggregated, anonymised data with analytics partners to understand platform performance, but this data cannot identify you personally.

Our servers may be located outside Indonesia, though our data centres are protected by encryption and access controls. Data transfers to servers outside your country comply with industry-standard security practices. If you have concerns about data location, contact our support team.

Cookies and Tracking

We use cookies to keep you logged in to bank77 and to remember your preferences. Cookies are small files stored on your device that allow us to recognise you when you return to the platform. We use session cookies (which expire when you close your browser) for security and persistent cookies (which last longer) to improve your experience—for example, remembering your preferred language setting.

We do not use cookies for marketing or to track you across other websites. Cookies we set are only used within bank77. You can disable cookies in your browser settings, though doing so may limit some platform functionality. Third-party providers (such as analytics services) may set their own cookies as described in our cookie policy.

Your Rights

You have the right to request access to all personal data we hold about you. You can ask what information we have, how we use it, and who we share it with. You also have the right to request correction if you believe any information is inaccurate—for example, if your address on file is outdated.

You have the right to request deletion of your data, though we may retain some information for legal or operational reasons. For example, we retain transaction records for anti-money-laundering compliance and account history, even after account closure. You can object to certain uses of your data, such as analysing your account activity for fraud detection (though this may affect your ability to use the platform).

To exercise any of these rights, contact our support team through the help section on bank77. Provide your account details and describe what you are requesting. We will respond within a standard processing window. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data protection authority.

Data Retention and Account Closure

We retain your data for as long as your account is active and for a period after account closure. Transaction records are retained for anti-money-laundering compliance and to support potential disputes or chargebacks. Identity documents (KYC scans) are retained for a standard period and then deleted unless law requires us to keep them longer.

If you close your account, we do not immediately delete all your data. We continue to retain transaction history, KYC records, and account activity logs as required by law. Your email and profile information may be anonymised or deleted after a retention period. Contact support if you wish to discuss data retention following account closure.

Privacy on bank77Your Responsibilities

While we protect your data, you also have a role in keeping your account secure. Do not share your bank77 password with anyone. Do not save your login details on shared computers. If you believe your account has been compromised, contact our support team immediately. We will help you secure your account and review any unauthorised transactions.

This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email. Your continued use of bank77 after an update means you accept the updated policy.

For questions about how we handle your data, or to exercise your privacy rights, contact our support team through the help section on bank77. Provide your account details and describe your request. We respond to privacy inquiries within a standard processing window.